Broadcast News

Bookmark and Share

Who Better To Support Your Facility Than The SI Who Designed It?

News Image
As the broadcast industry is experiencing a major shift away from high value bespoke hardware platforms to more integrated IT based solutions, so too are its requirements for an integrated support service to rely on...

The need to employ teams of support engineers within a broadcast facility is becoming as obsolete as the tape based workflows that they were once employed to support. The same can be said of extensive procurement teams employed to manage multi-vendor procurement equipment and services.
System Lifecycle resource management is a major cost factor that should be identified during the purchase of systems and not post-installation. Internally hiring specialists to manage and support the technology can have major OPEX implications with minimal operational benefits at the front end of the business. Reliance on software is now rendering internally financed engineers less cost effective. Costs of retention, training and hiring can be in themselves restrictive - especially for small to medium sized companies - and, as a result, it is becoming more financially viable to outsource the service and support of broadcast systems in a similar manner to the way the IT industry has moved.
The commercial drivers and operational restrictions, as stated above, have meant that broadcasters are re-thinking the way their investments are supported. So, who better to manage a multi-vendor system support programme than the very system integrators that built (and likely designed) it?
TSL Systems has recently adopted ITIL 3.0 processes into its new Modular Based System Support Programme where its clients get full transparency of delivered services by utilising Key Performance Indicators (KPIs).
This methodology means that all support actions are traceable and auditable, ensuring a leaner and more efficient support solution when compared to historic internal resourcing models.
TSL is one of the first SIs to utilise an ITIL 3.0 service desk software solution in its system support program, so it can now provide a flexible and modular-based service that can be moulded to specific business and system requirements. With this, TSL tackles all the associated headaches of support so that their clients don’t have to.
Many of the services needed for customer support have become increasingly more challenging for individual manufacturers to provide - especially within a multi-vendor system. Indeed many large manufacturers have already or are in the process of shutting down their system integration business divisions due to the various challenges of supporting systems that contain large percentages of other vendor products. Application driven solutions running on IT platforms have also meant that manufacturers no longer require the physical local presence of systems engineers within the country of installation to service their individual products; instead they’re using a remote centralised service delivery solution to provide support. This, combined with the fact that Broadcasters are also under pressure to reduce internal technical support staff, exposes a widening gulf of knowledge and local expertise in the provision of broadcast support.
System Integrators can bridge this gap with the innate ability to spread their resource costs and expertise over many customers and suppliers, providing value added system services beyond the capability of an individual Product Manufacturer or internally resourced services.
"In order to provide the services needed it was key that TSL adopted ITIL 3.0 model to its broadcast support services to ensure that the services are all relevant to today’s technology and provide transparent value to its customers," said Chris Phillips, TSL Systems’ Customer Services and Support Consultant.
"In developing and investing in its professional managed services team, TSL Systems provides a unique alternative solution to traditional system integration companies, giving its customers access to an impartial highly skilled team of broadcast specialists operating within an IT domain."
Read the article in the online edition of RFV here.
Solidmate Ltd Memory Card Hire London

Top Related Stories
Click here for the latest broadcast news stories.

Production News : Gibraltar Broadcasting Corporation Selects CJP Broadcast
Gibraltar Broadcasting Corporation has chosen CJP Broadcast as its technical support partner for a third consecutive year. The contract includes proje
SHOTOVER F1 Becomes Flagship System For PDG Helicopters
With over 40 years of aerial filming expertise and 18 aircraft based in the United Kingdom and Ireland, PDG Helicopters have chosen the SHOTOVER F1 as
The Vortex Aerial Camera System By Cammotion
The Vortex Aerial Camera System is a completely unique and one-off piece of kit designed for on-camera vertical tracking from the ground up to 100 fee
Timeline Television Invests In Axon Cerebrum System
Timeline Television has selected the Cerebrum Monitoring and Control system from Axon Digital Design as the core of its new IP-based OB vehicle. The
ChyronHego Pairs TRACAB Optical Tracking System And CLICK Effects Graphics Authoring System
At separate football matches in Denmark and the Netherlands, ChyronHego has introduced a solution by pairing the company's TRACAB optical tracking sys
IMT-Vislink Launches Comprehensive Customer Support Portal
xG Technology, a provider of wireless video solutions to broadcast, law enforcement and defense markets, and private mobile broadband networks for cri
Playbox Neo Completes Playout System Upgrade For Olympusat
Olympusat CEO Tom Mohler has applauded PlayBox Neo’s completion of a large-scale playout system upgrade for Olympusat, a leading provider of broadcast
LEADER Instruments To Provide Support For IP Live Production System
LEADER Instruments Corporation will be demonstrating its ability to provide quality control support for Sony's IP Live Production system at IBC2015. T
TSL Products Implements Advance Broadcast Control System
With increasing demands on resources, budgets, and the rapid adoption of IP and distributed production, broadcasters are more reliant than ever on too
Joseph Electronics System To Support Chapman University Broadcast Network
Chapman University has purchased a specially designed Joseph Electronics (JE) fiber transport system for its student-run Chapman Sports Broadcast Netw
Pronology Announces Support For NewTek's NDI
Pronology has announced support for software-driven IP workflows using NewTek's NDI technology. The company will integrate NDI into its mRes encoder e
DVEO Announces Support For NewTek NDI
DVEO has confirmed that its line of streaming products now supports NewTek's NDI technology for live IP production workflows over Ethernet networks. N
Presteigne Broadcast Hire Acquires Dante Based Intercom System
Presteigne Broadcast Hire has invested in its first Dante based Intercom system and chose a set of Studio Technologies products. Studio Technologies o
Miller Camera Support To Demonstrate Air Tripod System
Miller Camera Support, LLC, is demonstrating its Air Tripod System, recently released to the U.S. market, at Next Video Conference & Expo (Booth 223),
Libec Launches 4K Support System
Libec's flagship tripod and pedestal range will be making its first appearance at London’s BVE 2013. The new RSPlus series is designed to offer uncomp