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16/03/2020

Ross Video's Responsibilities And Actions Towards COVID-19

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Ross Video has said that it is watching the emergence and spread of the COVID-19 virus with "great concern", and has implemented a variety of different measures to protect the health and safety of its employees, its customers and their respective families.

Ross has briefed all employees on the symptoms of COVID-19 and has issued best practice guidance (from the WHO and national health authorities) in relation to personal hygiene, sanitation and how to reduce exposure. Very importantly, Ross has implemented a Work from Home First protocol; quite simply, all Ross employees able to work remotely from home shall be doing so as of Monday, March 16th. Systems are now in place to support remote work for the vast majority of employees, thus mitigating both the possible contraction and spread of the virus.

Additionally, Ross has withdrawn from a number of international exhibitions and events and has instructed employees not to travel unless absolutely necessary. These decisions have not been taken lightly, especially in the case of our unbroken forty-five-year participation in the NAB Show in Las Vegas, but we cannot ignore our duty of care to all concerned and we must do the right thing. In order to mitigate the effect of not attending NAB Show 2020, Ross will be running a series of on-line presentations, webinars and demonstrations to ensure that our partners and customers can still learn about our new solutions and how we remain committed to the live production industry.

David Ross, Ross Video's CEO, is clear that this situation should be treated with the utmost seriousness.

He said: "Last week we saw the virus spread from a few locations in Canada to right across the country," he says. "That was the real eye-opener; we realized this is not contained, this is a very dynamic situation".

Ross has already taken precautionary measures to guard against possible supply chain issues by buying additional factory supplies and increasing the amount of spare parts held at its various remote technical support facilities around the world.

"We've already discussed the situation with suppliers and are monitoring things on a daily basis", noted Ross. "We're taking all possible steps to ensure that warranty service will not be interrupted for our customers."

www.rossvideo.com/covid-19-updates
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