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03/12/2010

Harris Appoints New Head Of Customer Support And Professional Services

Stephan Kappel has been appointed as the new Head of Customer Support and Professional Services for Harris Broadcast Communications' Europe and Africa (EA) operation.
As part of his new mandate, Kappel will be bringing the existing customer services organisation to a new level, with a particular focus on customer satisfaction and a wider goal of strengthening the existing professional services organisation across the recently formed EA business region.
Splitting his time between the Munich office and the Harris UK headquarters, Kappel will report to Mathias Eckert, VP of Sales and Services for the Europe and Africa region.
Kappel boasts extensive experience in the professional services and information technology (IT) arena. He joins Harris from Avid, where he was responsible for developing professional services and customer-focused activities across a large number of countries. Prior to that, he was the European Professional Services Manager for Silicon Graphics Inc (SGI). Kappel also brings to Harris more than a decade of experience in the IT world, as he held different engineering and strategic marketing positions within the Siemens organisation.
Mathias Eckert said: "This appointment is great news for Harris as we are confident that Stephan will bring Harris the benefit of his experience in the arena of customer-focused services. Our end goal is to ensure Harris Broadcast Communications provides customers with the best possible customer service across the region."
(KMcA)
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