HID, Soloinsight And CTS Launch Integrated Self-Service Visitor Kiosk

HID has integrated its HID ATOM document reader and HID U.ARE.U Face Module with Soloinsight's CloudGate visitor management and physical identity and access management (PIAM) platform to power an enhanced self-service check-in kiosk from Connected Technology Solutions (CTS).

Aimed at global enterprises and critical infrastructure, the combined solution enables organisations to verify visitor identities before issuing access credentials while standardising and auditing the entire visitor process.

Many facilities handle hundreds of contractors, vendors and visitors daily, yet typical check-in flows often confirm little more than a name. A person can type any name into a tablet or present a photo ID that front-desk staff cannot authenticate, increasing the risk that badges go to individuals who are not who they claim to be. In regulated or high-risk environments, this can lead to unauthorised entry, gaps in incident investigations and compliance failures when firms cannot prove who was on site and when.

By uniting document authentication, facial verification and visitor management in one kiosk, security teams can streamline processing, reduce manual identity checks and maintain detailed records to support compliance and post-incident investigations.

In practice, hosts pre-register visitors in CloudGate, which emails an invitation with a QR code. At the kiosk, the visitor scans the QR code, then verifies their identity using the HID ATOM reader, which reads passports, driving licences and mobile IDs. The HID U.ARE.U Face Module performs live face verification and rejects any attempt that does not match the identity document or fails liveness checks. CloudGate confirms check-in, the kiosk prints a visitor pass and the host is notified. Where appropriate, returning visitors can be permitted to check in without a host.

After verification, CloudGate records each transaction in a centralised visitor record, giving security teams a complete history of activity to support investigations, reporting and regulatory compliance.

Key differentiators include improved identity assurance compared with phone cameras, which depend on lighting, struggle with embedded security features and are more susceptible to fake IDs and misreads. HID ATOM captures the encoded data strips on passports and IDs, barcodes and RFID or NFC chips, detects document integrity features and delivers consistent scans. A single HID ATOM reader accepts QR codes, passports, driving licences and mobile IDs, so visitors do not need to switch devices or lanes.

For compliance, CloudGate produces audit-ready evidence across more than 40 frameworks, including HIPAA, GDPR, SOC 2 Type II and ISO 27001. The solution also builds on existing investments through native support for HID Signo readers and mobile credentials. CloudGate provides a vendor-neutral layer over existing access control systems, with roughly 30 physical access control system connectors and over 150 integrations across IT, HR, identity and access management (IAM) and security information and event management (SIEM).