Broadcast News

Bookmark and Share
25/10/2023

Palmer Digital Group Completes Voice AI Pilot Program

News Image
Palmer Digital Group has completed a pilot program with a major QSR that confirms interoperability between its outdoor digital menu board systems (PDG QSRDMB155) and third-party Voice AI technology built into its network infrastructure.

The eight-month pilot program was tested at six of the QSR’s flagship stores, and the new Voice AI-enabled systems will begin deploying to stores early in 2024. Deployments are expected to continue into 2025.

PDG has recently adjusted design characteristics to ensure protection and reliable operability for the new Voice AI technology across the entire PDG ODMB product line. This includes a camera enclosure with swivel to track customers as they order, special speaker and mic enclosures, and electronic component enclosures, all of which protect against weather-related intrusions, vandalism and other damage. PDG’s ODMB series offers single, double, and triple display configurations, with display sizes of 46, 49, and 55 inches.

AI can provide a range of benefits for restaurant owners, from gaining insights into customer behaviors to automating tasks and improving efficiency. This customer was particularly interested in how Voice AI technology could bring additional layers of confidence to the customer, and shorten conversational flows to expedite the ordering process and reduce the time of each customer journey.

"We worked closely with our customer's preferred software vendor to ensure that our combined solution would help drive-thrus improve speed of service," said Chuck Lewis, Vice President, Palmer Digital Group. "Our ODMB's are achieving this through bright high-quality displays that provide plenty of real estate for menu item presentation, and adding this Voice AI option further accelerates the ordering process through simple voice prompts that keep the conversation moving forward step by step. This same technology will make it easier for our customer to track orders and ensure they are being prepared as quickly as possible."

www.palmerdigitalgroup.com
VMI.TV Ltd

Top Related Stories
Click here for the latest broadcast news stories.

11/10/2006
Voices.com Updates Voice Talent Categories
Voices.com, the voice marketplace, has announced their updated Featured Voice Talent Categories, showcasing voices in specialised niche categories. Vo
21/06/2018
Ready Or Not, Here AI Comes
Artificial Intelligence (AI) has been around for decades. From virtual assistants on our smart phones and automated transactions in financial services
23/10/2012
Return Of "Voice Of Customer" At IABM Conference
The IABM (International Association of Broadcasting Manufacturers) has announced the organisation's annual conference, November 29-30 in Windsor, will
13/05/2024
Actus Digital To Bring Its Technology To CABSAT And Broadcast Asia
Actus Digital is to bring its cutting-edge technology to CABSAT in Dubai and Broadcast Asia in Singapore later this month. Actus Digital will showcase
23/05/2024
Advanced Systems Group Launches AI and Advanced Analytics Practice
Advanced Systems Group, LLC (ASG) has launched its 'AI and Advanced Analytics' practice, allowing for delivery of complete AI solutions. The AI team w
18/07/2005
De Ster chooses Ai-Pixel television commercial logging solution
The advertising sales company for the Netherlands’ three public broadcast channels, De Ster, has opted for an Ai-Pixel digital broadcast solution to p
16/05/2024
VO To Demonstrate How It Is Leveraging AI Technology
At BroadcastAsia 2024, Viaccess-Orca (VO) will demonstrate how the company is leveraging human ingenuity and AI technology to streamline video service
16/12/2015
Production News : BBC Debuts New Virtual Voice-Over Technology
The BBC has announced it is to pilot new 'virtual voice-over' technology, which it says could change the face of its international broadcasting. The n
21/01/2019
Universal Electronics Collaborates With Microsoft
Universal Electronics has announced a collaboration with Microsoft to launch a new digital assistant platform for the home built on the Microsoft Azur
12/08/2019
Vionlabs To Display AI-Powered Content Discovery Platform At IBC 2019
Vionlabs has announced that its AI-powered Content Discovery Platform will make its public debut at IBC2019. The platform enables operators to cut dow
01/05/2024
Palmer Digital Group To Return To The National Restaurant Association Show
Palmer Digital Group is returning to the National Restaurant Association Show this month with a clear message for QSRs: It's time to take your orderin
10/07/2008
Autocue Led By Customer And Proven Technology At IBC 2008
Autocue, a leading provider of newsroom automation and teleprompting solutions, will unveil prompting software developments at IBC in response to grow
03/02/2004
BBC Technology secures Press Association as latest media communications customer
BBC Technology has announced a three-year deal with The Press Association (PA), which joins the growing number of broadcast organisations, including G
02/01/2019
Volta To Showcase Products At CES 2019
Italian firm Volta® is to showcase its full line of product and service offerings this year at CES. One of Volta's creations – to be announced concurr
23/10/2023
The Voice Reaches A Monumental Milestone
The multi-award-winning ITV Studios format The Voice has reached a monumental milestone with a combined number of over 150 adaptations of the popular