Broadcast News

Bookmark and Share

Sennheiser UK Service Department Improves Customer Support

News Image
Sennheiser UK has made some significant improvements to its Service Department, including the launch of an Online Spares Ordering function for its professional audio division and new additions to its workshop, aimed at further upgrading levels of customer support.
Tim Sheratt, Sennheiser UK's Engineering and Technical Services Manager, said: "Our emphasis is always on serving the end customer and improving the support we give to them. Initially, the new Online Spares Ordering section will serve three product areas: MKH Wired Microphones, Evolution Wireless and Pro Audio Headphones. The site provides a quick and efficiency way for customers to order spare parts. We will be adding more items and information as we progress this part of the site. We have also introduced a new online Service & Support centre which features an FAQ section, online booking of equipment for repaid, access to software downloads, user manuals and a wealth of other information. Access to the Service & Support section can be found at the top of our home page:"
Additional developments have been made in Sennheiser UK's workshop. Sheratt continued: "We have new triage areas which allow repairs to be processed much faster. All units for repair go through a pre-check: on the day the unit is received, a short functional check is done; all non-defective (e.g. operating errors) units are returned to the customer the same day; any simple and quick repairs can be carried out at this time and are returned to the customer the same day.
"We have also committed major investment to the installation of a new Acoustic Chamber, which expands our capability for repair and test of all electroacoustic products."
Finally, two members of the Service Department team, Rob Sales and Joe Mahoney, have just finished their Apprentice Training and are now qualified Service Engineers.
Sam Davison, Service Team Leader, said: "Rob joined the service team in May 2008, having previously worked in the warehouse, whilst Joe Mahoney joined us in July 2008 directly from ATG's apprentice training centre. Both started as Service Engineer Apprentices and through regular days at college, work-based assessment and in-house training, they achieved their qualification of advanced Apprenticeship, which included NVQ Level 3 in Engineering BTEC National Certificate in Engineering."
Rob and Joe are now helping to service all equipment distributed by Sennheiser, including its third party brands and perform the 'triage' assessment of all equipment coming in for repair, which allows around 45% of all items to be repaired and returned on the day they are received."

Top Related Stories
Click here for the latest broadcast news stories.

Disguise Opens New Production Studio In New York City
Disguise has opened a new office in the heart of New York City. Featuring a state-of-the-art virtual production space with both LED and green screen s
New 360VR Service Content Service Launched
dock10, based at MediaCityUK, has announced the launch of its new 360VR content service, which demonstrates dock10's innovative approach to pushing bo
RTÉ Chooses Tiscali's IP Transit Service For It's Online Service
Tiscali International Network (TINet), a carrier dedicated exclusively to wholesale IP-MPLS, has announced that the Irish broadcaster RTÉ (Radio Telef
Adam And Ryan Thomas To Host New Game Show On ITV
ITV has announced that brothers Adam and Ryan Thomas have signed up to host the new game show, 99 To Beat. Since starring in the nation's most popular
Bridge Technologies Releases New Canvas Interface
Bridge Technologies has released its new Canvas interface, an innovative new way to organise and interact with the extensive functionalities of the VB
IDT Appoints Polecam UK Partners for Sales, Service, Rental And Support
IDT based out of Pasadena, California in the United States - known for their innovative design and manufacture of industrial high speed digital camera
Techex Launches 24x7 Technical Support Service
Techex has launched it's 24x7 technical support service. Techex has always prided itself on excelling at supporting their customers which "we do this
Vizrt Scales Up Its Technical Support Service
Vizrt UK Ltd has announced that it is scaling up its technical support service from its base in London's Ealing Studios. This reflects the increased l
New Service Supports New Media Entrants
New entrants to the media and entertainment sectors have a new resource to help with key questions about employment and their chosen industry with the
Sky Ireland Launches Support Service For Visually Impaired Consumers
Sky Ireland has launched a new free support service for visually impaired customers, powered by 'Be My Eyes'. Be My Eyes is a free app that connects b
Channel 4 Sales Launches New Partnership With giffgaff
Channel 4 Sales has launched a new partnership with giffgaff, which will see the mobile phone network tying in with the universe of upcoming Channel 4
Visual Productions To Unveil New PoeSwitch
Visual Productions is to unveil its new PoeSwitch at InfoComm 2024 (ACT Entertainment Booth C8034). An unmanaged, DIN-rail mounted network switch, the
Pro-Bel continues customer service expansion with new appointments
Pro-Bel, the premier manufacturer and supplier of routing, signal processing, master control and automation technologies, has announced key additions
Omneon Adds Newest Service Partners
At IBC2009 Omneon recognized three new members of the company's Authorized Service Partner Programme. This leverages partner relationships in select t
Appear To Support Live Delivery Of Thousands Of Camera Feeds
Appear is to support the live delivery of thousands of camera feeds reaching billions of fans globally during this year's summer of sports. Appear's m