Virgin Media O2 Opens New North West Headquarters In Manchester

Virgin Media O2 has officially opened its new state-of-the-art North West headquarters in central Manchester, reinforcing its long-term commitment to the city.

The move follows a strategic review of the company’s property portfolio in the region, with the lease on its Wythenshawe office set to expire in early 2026. As a result, Virgin Media O2 has signed a 10-year agreement with Island, taking around 50% of the new development. Island is a net zero carbon workspace being delivered by joint venture partners HBD, part of Henry Boot plc, and the Greater Manchester Pensions Fund.

A number of Virgin Media O2 teams will relocate to the new headquarters, including its multi-skilled customer service teams that provide specialist and bespoke support to customers. These teams handle a wide range of enquiries, including complex cases such as bereavements and support for vulnerable customers.

Virgin Media O2 is currently recruiting for roles within the customer services team based at the new site, with further positions expected to be advertised next year.

The multi-million-pound investment will provide a modern, future-ready workplace designed to support collaboration and align with the company’s flexible working policies, creating a central hub for its North West workforce.

Alongside its investment in office infrastructure, Virgin Media O2 continues to invest heavily in digital connectivity across Manchester and the wider region. Over the past year, the company has upgraded its mobile network at 65 locations across the city, including the installation of high-capacity small cells in the city centre to improve service in high-demand areas. As a result, homes and businesses in more than 14,000 postcodes across Greater Manchester are now benefiting from improved 4G and expanded 5G coverage.

These improvements form part of O2’s Mobile Transformation Plan, which will see approximately £700 million invested this year to future-proof the mobile network nationwide.

Virgin Media O2 has also invested more than £100 million in recent years to upgrade and expand its ultrafast broadband network in Greater Manchester. The network now reaches nearly one million homes and businesses, underlining the company's continued support for the North West's digital economy.

As part of its social impact work, Virgin Media O2 continues to support digital inclusion initiatives across the region. Through its partnership with the Greater Manchester Combined Authority, the company recently donated 1,000 refurbished devices to the Greater Manchester Tech Fund to help people who cannot afford access to technology.

The initiative forms part of Virgin Media O2's wider commitment to donate 12,000 devices from its supply chain in 2025. Delivered through the Community Calling Partnership with environmental charity Hubbub and the National Databank, the programme—founded by Virgin Media O2 and the Good Things Foundation—has already redistributed 26,000 smartphones nationwide.