MSCTV Deploys Witbe's Proactive Monitoring Technology

Witbe has announced that Mitchell Seaforth Cable TV (MSCTV), a leading Canadian provider of unique solutions to telecommunications companies, is using Witbe's proactive monitoring technology as a virtual Network Operation Centre (NOC) — accessible from anywhere in the world.

With the monitoring data they receive from Witbe's technology, MSCTV can provide a superior video quality of experience to linear TV application users.

"Video quality is a fundamental pillar of success at MSCTV. Our partnership with Witbe ensures that we can meet and exceed our customers' expectations for an exceptional linear viewing experience," said Michael Hawkes, general manager at MSCTV. "Witbe's technology will play a significant role in ensuring that the features and content of our pay-TV services are validated, tested, and presented to our customers with outstanding quality."

Witbe's proactive monitoring technology automatically monitors any video service running on a physical device plugged into a Witbox — the company's signature testing robot. MSCTV is using the Witbox+ to efficiently test TiVo white-labeled video apps running on real set-top boxes. With Witbe's virtual NOC technology, service providers can remotely control their local field-testing test devices and supervise their service from any global location.

"Our proactive monitoring technology gives providers a reliable eye on their video service at all times," said Mathieu Planche, CEO at Witbe. "We're pleased that our live TV monitoring technology is assisting MSCTV as they oversee many different linear TV applications, giving their team the tools to identify and resolve any potential video errors quicker than ever before."

MSCTV is also using Witbe's widely adopted Channel Change technology to automatically monitor the live availability of all linear channels on a video service. Providers utilizing this technology receive immediate alerts whenever channels are unavailable or experiencing an issue — helping teams resolve errors before viewers even notice them. Alerts and KPIs are also displayed live in the virtual NOC for active users to instantly verify. All monitoring data is then compiled in Smartgate, Witbe's observability platform, where results can be analyzed across all devices, regions, and software versions.

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