Harmonic Launches cOS SensAI Intelligence Fabric

Harmonic (NASDAQ: HLIT) has introduced cOS SensAI, a software-driven “intelligence fabric” designed to pull together heterogeneous data from across a broadband provider’s estate — spanning networks, tools and in-home devices — into one coherent information model.

By turning complex telemetry into actionable, explainable insights, the company says SensAI enables operators to act proactively, enhance subscriber experience, raise Net Promoter Scores and strengthen loyalty.

“The next chapter of broadband service success will be defined by operational intelligence that continuously elevates the subscriber experience while reducing operational cost. Instead of reactively swiveling between dashboards, operators can now leverage their data to gain actionable insights and anticipate what’s next,” said Nimrod Ben-Natan, President and CEO of Harmonic. “Born out of collaboration with leading broadband service providers, cOS SensAI marks a new era of proactive, intelligence-driven operations that gives operators of any size the intelligence they need to run smarter, respond faster and deliver better customer experiences.”

Early adopters report benefits in live deployments. “Correlating an operational insight usually means pulling data from a dozen different systems spread across our network, tools, applications as well as the customers’ in-home devices, which can be a tedious, time-consuming process,” said Pragash Pillai, Chief Technology Officer at Hotwire Communications. “We are encouraged by the results we are seeing from Harmonic’s SensAI. The intelligence fabric ingests the data and gives us clear, traceable reasoning behind every diagnosis. That transparency has been instrumental in letting our NOC and engineering teams resolve issues at lightning speed. Best of all, we’re able to integrate with existing systems to provide a comprehensive view.”

“At GCI, we connect communities across Alaska, serving some of the most remote and challenging geographies in the country. This means every truck roll and every hour spent resolving an issue has a lasting effect on our business,” said Troy Goldie, Chief Technology Officer at GCI. “SensAI is designed to guide technicians to not just where the problem is, but how to resolve it, helping us reduce time to task. Equally important, we expect SensAI to help lower our repeat ticket percentage, which is a systematic validation of the overall health of our network. Partnering with Harmonic, we’re confident we can operate with greater efficiency while delivering a differentiated experience to the customers we serve.”

Analysys Mason sizes the total addressable market for SensAI at about $2.2 billion annually among target tier-2 and smaller broadband providers. “To realize the full value of AI for improving network reliability and subscriber experience, broadband providers need the right foundational platform,” said Joseph Attwood, Senior Analyst at Analysys Mason. “As a cohesive intelligence fabric, SensAI enables broadband providers to ingest data from diverse sources, replace fragmented tools and achieve the end-to-end visibility needed to correlate data signals from across different devices and systems.”

At its core, SensAI maintains a continuously refreshed, real-time representation of an operator’s operational ecosystem — the devices, relationships and workflows that underpin service delivery — enriched by data from thousands of sources. The platform correlates signals across systems, explains the reasoning behind every diagnosis and progressively automates the tasks teams perform most often.

Harmonic says SensAI can streamline triage and bridge skills gaps so engineers spend less time firefighting and more time improving the network; bolster loyalty by acting on clear, explainable predictions — often before customers notice issues; and reduce costs by translating per-subscriber insight into fewer truck rolls and less rework.

Further details are available at www.harmonicinc.com/cos-sensai. Harmonic will demonstrate SensAI at Connected Britain (9–10 September, stand J25) and at SCTE TechExpo in Atlanta (29 September–1 October, stand A153).

www.harmonicinc.com