Dalet Appoints Executive Vice President And Chief Customer Officer

Dalet, a technology and service provider for media-rich organisations, has appointed Gwen Braygreen as Executive Vice President and Chief Customer Officer, a newly created executive role aimed at strengthening the end-to-end customer experience as the company expands its SaaS platform and introduces new AI-driven innovations.

In her new position, Braygreen will lead Dalet's global Customer Success and Customer Support organisations and take executive ownership of the full customer lifecycle. Her remit spans onboarding, adoption, value realisation, expansion and renewal, aligning customer engagement with Dalet’s focus on execution and operational excellence.
The introduction of an EVP-level Chief Customer Officer role reflects Dalet’s strategic emphasis on ensuring consistent, high-quality customer outcomes as it rolls out new capabilities across its portfolio. The move aligns leadership, processes and accountability to support a seamless customer experience.

"Dalet is committed to ensuring customers get the maximum value from their Dalet solutions, especially as we continue to introduce new innovations across our platform," said Stephen Garland, Chief Product & Technology Officer, Dalet. "Gwen will steward the execution and operational excellence needed to make every stage of the customer journey successful, from onboarding through long-term adoption and expansion."

Braygreen brings more than 20 years of experience building and scaling customer success, global services, engineering and operations teams in mission-critical environments. Most recently, she served as Vice President of Global Services at Akamai Technologies, where she led product management, engineering and enablement teams within the Customer Services division. Her previous roles include General Manager of Bangalore Operations at Aspect Software and Senior Vice President of Customer Experience at Aspect Communications, overseeing global customer success and support functions. Earlier in her career, she worked in broadcast operations and engineering at ABC TV, providing her with direct insight into the operational needs of media organisations.

"The customer journey is a confidence lifecycle," said Gwen Braygreen, EVP and Chief Customer Officer, Dalet. "Trust is built or lost at key moments, from early expectation-setting through onboarding, day-to-day usage, and ultimately renewal. My focus is on ensuring Dalet delivers a consistent, accountable experience that enables customers to adopt new capabilities faster, realize value sooner, and operate with confidence."

Beyond leading customer-facing teams, Braygreen will collaborate closely with Dalet's product, engineering and services groups to ensure customer insights help shape roadmap priorities and operational decisions. This will include establishing shared standards for onboarding and adoption, strengthening feedback mechanisms and embedding customer impact into executive decision-making.

"With Dalet's continued innovation, particularly in AI, customer success must be designed into how the company operates," Braygreen added. "By unifying teams around a shared customer journey and reinforcing proactive, transparent, and accountable practices, we are creating a more predictable and trusted experience for our customers."

www.dalet.com