Accedo Teams Up With New Relic

Accedo has partnered with New Relic to launch Accedo Insights.

Available as a managed service, Accedo Insights is a powerful solution that provides video services with performance and operational insights through real-time monitoring and advanced analytics.

The Accedo solution helps over-the-top (OTT) video service providers monitor their tech stack and measures performance by examining key components of the provider’s infrastructure, end-user applications operations, and video performance. By utilising the New Relic all-in-one observability platform, the solution provides insights into key metrics such as host process monitoring, host resource monitoring, transaction and load times, and connection buffering ratio, so the technical and operational teams can quickly identify and troubleshoot any issues that might affect the service.

Having a data-driven video service operations strategy enables video service providers to resolve issues before they impact end-users. With this solution OTT video service providers around the globe now have access to a flexible quality of service (QoS) monitoring and analytics tool. Users can gain real-time visibility into service performance issues with automated alerts, a comprehensive customer analytics dashboard, and 24/7 access to the Accedo support team. At the same time service insights track and analyse API response times, client latency, video metrics, crash logging, and other KPIs to ensure video services are running smoothly.

The combined solution is able to ensure service health, find and fix issues faster, focus on service continuity and performance, as well as drive end-user engagement and loyalty. It also enables sustainability, optimising the entire service chain by identifying traffic bottlenecks and helping reduce the consumption and overutilisation of computing, CDN, and other resources.

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