Broadcast News

Bookmark and Share

BBC Governors outline proposed changes to complaints handling

The BBC Governors have outlined proposed changes to their complaints appeals process and are inviting licence fee payers to comment on them during a four week consultation.
This is the first time the procedures for handling appeals have been clearly set out and published for the public.
The Governors are responsible for ensuring all editorial and programme complaints are properly handled by the BBC and through their Programme Complaints Committee (GPCC) they consider appeals from people who are not satisfied with management's response to their complaint.
They are the final authority over the BBC on matters of impartiality and accuracy.
The changes outlined are designed to strengthen the transparency and objectivity of the system used by the GPCC.
They include proposals for: sharing material relied upon by the GPCC with all parties for comment before a decision is reached; giving the GPCC Chairman discretion to call hearings for first-party complaints; and the addition of a new finding of "already resolved", to be used in circumstances where an error has occurred and the GPCC is satisfied that management has already dealt with the matter appropriately.
Speaking in the foreword to the consultation document Richard Tait, Chair of the GPCC, said: "The BBC's Board of Governors believes the public should be at the heart of everything that the organisation does.
"Licence fee payers have a right to expect the highest editorial standards from the BBC, and the right to challenge if they are unhappy with the standards of any output."
Governors will take account of the responses to the consultation before finalising the procedures and introducing them in the summer.
Solidmate Ltd Memory Card Hire London

Top Related Stories
Click here for the latest broadcast news stories.

Nominations For RTS Television Journalism Awards 2018 Announced
The Royal Television Society (RTS) has announced the nominations for the RTS Television Journalism Awards 2018. The awards ceremony, sponsored by Gues
RTS Announce Scotland Awards 2017
The Royal Television Society (RTS) has announced the nominations for the RTS Scotland Awards 2017. The awards cover all forms of production in Scotlan
RTS East Centre Announces Nominations For Awards
The Royal Television Society (RTS) East Centre has announced the nominations for the RTS East Awards 2017. The inaugural awards will take place on 25
RTS Announces Nominations For North West Awards 2017
The Royal Television Society (RTS) North West Centre has announced the nominations for its annual awards, at an event sponsored by Audio Network. Cat
Production News : BBC Announces New Live Broadcast Music Show
The BBC has announced a brand new six-part music series to be broadcast live on BBC One this autumn and featuring the biggest UK and international mus
Production News : New Modern Look For BBC Weather
The BBC is launching a new modern look for BBC Weather as it transitions to its new weather services provider MeteoGroup, who will be providing the BB
Production News : BBC Announce Gay Britannia Season
The BBC has announced a season of programming marking the 50th anniversary of The Sexual Offences Act 1967. Led by programming on BBC Two and BBC Four
Production News : Doctor Who Returns To BBC One
Doctor Who is to return to television screens on Saturday, 15 April. For the tenth series of the sci-fi show, some of the filming took place in Bristo
Production News : BBC To Broadcast A Collection Of Live Programmes Across North England
The BBC has announced it will live broadcast many flagship programmes across north England this summer after partnering with the Great Exhibition of t
Production News : Filming Commences On Good Omens
Principle photography has commenced on BBC Two's new six-part series Good Omens. Based on the novel by Terry Pratchett and Neil Gaiman, Good Omens sta
Production News : BBC Announces Biggest Investment In Children's Services In A Generation
The BBC has announced its biggest investment in children's services in a generation - an additional £34 million across the three years to 2019/20, ove
Production News : BBC Four Acquires French Drama Series
BBC Four has announced the acquisition of French drama series, Witnesses: A Frozen Death. The eight-part series stars Marie Dompnier and Audrey Fleuro
Production News : BBC Confirms Natural History Commissions
A total of five new Natural History commissions are to be made for BBC One and BBC Two it has been announced. The five programmes are Big Cats (w/t),
Production News : Carey Mulligan To Star In New Thriller
It has been announced that Carey Mulligan will star in a new thriller for BBC Two. Set in present day London, Collateral looks at the spiralling reper
Production News : Luther To Return To BBC One
BBC One has confirmed that crime drama series Luther is to return. Filming on the series, which stars Idris Elba as DCI John Luther, is due to start f