PACE RE-LAUNCH SERVICE POLICY FOR SKY DIGIBOXES

PACE MICRO Technology have re-launched their service policy for Sky Digiboxes and now offers the most flexible and comprehensive service support available.
The new policy, available from August 1 2001, provides full service support to dealers and an immediate free replacement service for in-warranty products. The service is available to Sky registered authorised satellite agents ASA’s only.
Pace’s improved policy offers dealers a full range of back-up services. From August 1, dealers with faulty boxes can report them immediately on a free-phone number. A replacement is sent out the same day, free of charge. Once the unit has been replaced, dealers contact Pace again, free of charge, to arrange collection of the faulty unit.
As part of Pace’s comprehensive customer support, a technical helpdesk is available five days a week to provide assistance to dealers and handle all enquiries. Training packages are offered to Pace dealers, who also receive the regular technical magazine ‘Service Matters’.
Debbie Smart, Pace UK’s and EMEA Marketing Manager, said: “Our improved policy enhances the full and comprehensive support we already offer our dealers.
Getting replacement products immediately, and returning faulty goods later on, will make a big difference. With the new immediate swap-out facility for faulty boxes, coupled with our ongoing comprehensive support package, we believe we now have the edge over our competition.” (CD)