Panasonic's Welsh Site Celebrates 10th Anniversary

Panasonic Business' European Service Centre, located in Cardiff, has celebrated its 10th anniversary.

Located on Wharfedale Road in Pentwyn, the centre was established in 2006 and is home to a repair centre, field support team and multi-language helpdesk to cater for B2B customers across Europe. The Service Centre is also a hub for the remote monitoring of audiovisual products. Panasonic CARES utilises Machine to Machine (M2M) technology, to enable the customer service centre to communicate directly with projector and professional screens via 3G or 4G wherever they are installed.

The company was joined for its celebrations by Welsh Government Minister for Skills and Science Julie James.

She said: "The Welsh Government is committed to delivering more and better jobs for Wales, through a stronger, fairer economy. The kind of commitment and leadership to developing new technologies shown by Panasonic can only help maintain our position as a hub for skilled workers."

Donald Maidment, Head of Customer Service for Panasonic Business, added: "We've turned our business round from one which operates entirely reactively to one which is proactive and predicts when maintenance and repair are required. Every day, we endeavour to continually improve our customer service level with system and training enhancements and we're seeking to extend the remit of the team to cover a greater number of products, territories and to keep improving the lives of our customers globally."

Image: Donald Maidment and Julie James at Panasonic Cardiff. Courtesy of Panasonic.

http://business.panasonic.co.uk